.
SUPPORT
Maintenance & Support
WE TAKE RESPONSIBILITY FOR PROVIDING SUPPORT IN A PRODUCTION ENVIRONMENT.
Data Solutions provides professional support for the entire IT infrastructure of its clients to ensure its reliable and efficient functioning.
Data Solutions provides support in accordance with ISO 20000-1:2011 for IT Service Management (ITSM-ITIL v3), providing the following services:
MONITORING
Performing 24/7 monitoring of critical applications, application servers and database servers, hardware and ensuring the necessary performance and availability. The support team is immediately notified in case of deterioration of the infrastructure characteristics or service failure.
- application monitoring
- server monitoring
- network and remote administration
- log management
- backup and recovery
APPLICATION ADMINISTRATION
We offer 1st, 2nd and 3rd level of support for applications developed by Data Solutions, the service includes:
- problem detection and registration, analysis and delivery of a solution
- delivery of temporary solutions and hot fixes
- new releases and updates
SECURITY AUDIT
Planned updates of security patches, antivirus and spam protection, network security and application security audit.
APPLICATION/SYSTEM ENHANCEMENT
Data Solutions develops and implements new application functionalities, migration or expansion of current applications for their continued use and maintenance in accordance with customer requirements.
CONTACT US
(+ 359 2) 4391 281, (+359 2) 4390 296
Sofia, 1 Business Park Sofia Street, Building 2, Offices 102 and 103
